Record A Clear Software Bug Report

Make The Problem Easy To See

1. Write down the app version, Windows version, expected result and actual result. Prepare non-sensitive test data.
2. Choose Region around the affected controls. Increase the app’s text size if the original interface is hard to read.
3. Use MP4 and 30 fps for an ordinary interface issue. Turn on Show mouse cursor when it helps explain the steps.
4. Record the starting state, the exact action and the visible failure. Use Pause while preparing another step.
5. Stop & save, replay the file and send it through the support channel you trust, together with the written reproduction steps.

Keep The Report Focused

The main recording workflow saves locally. Uploading through an advanced ShareX workflow is a separate choice. Avoid capturing passwords, personal messages, customer records or unrelated screen areas.

Window records the selected window’s initial rectangle on your screen. Keep that window visible, uncovered and in the same position. It does not follow a moved or minimized window or capture it in the background.

Keep Exploring

• Make your first screen recording
• Check your recording audio
• Browse all guides